Online Debt Manager

The Online Debt Manager is a secure client portal that Legal Recoveries & Collections provides to enable real-time access and management of your debt recovery cases. Through this portal, you can track and audit every case from start to finish, review all communications such as emails, letters, and telephone records, and monitor costs and payments collected at any moment. This transparency empowers you with instant updates and complete visibility over your debt collection efforts.

The portal facilitates two-way communication, allowing you to send messages, upload correspondence, and instruct new cases directly online. This streamlined communication speeds up the debt recovery process by keeping all relevant information and dialogue in one place. Any updates or replies from LRC staff are recorded in real time, ensuring you are instantly notified of progress and can respond swiftly.

The portal offers a range of downloadable management reports that help you review case statuses, performance metrics, costs incurred, and payments collected. These reports provide valuable data insights that support informed decision-making, financial planning, and auditing purposes. By having reports instantly available, you gain greater control and can monitor your debt portfolio efficiently.

Yes, the portal uses industry-standard security protocols to protect your data and privacy. Access is granted only to authorised users with unique logins, and all information is stored and transmitted securely. Legal Recoveries & Collections takes data protection seriously and ensures compliance with UK GDPR and other relevant data security regulations to keep your information safe at all times.

Once you become a client of Legal Recoveries & Collections and your accounts are set up, you will be given access credentials for the Online Debt Manager portal. The Client Services team offers training and support to ensure you can navigate and utilise the portal effectively from the outset. This immediate access helps you manage your cases proactively without delay.

Yes, the portal provides real-time tracking of all costs incurred and payments collected for your debt recovery cases. This feature gives you full financial visibility, helping you understand the return on investment from your collections efforts and maintain accurate accounting records.

The Online Debt Manager is web-based and designed to be responsive, allowing access from desktop computers, laptops, tablets, and smartphones. This flexibility means you can monitor and manage your debt cases securely from anywhere at any time.

Yes, the portal allows clients to upload new debt recovery cases and supporting documents directly. This eliminates delays related to email or postal correspondence and expedites the initiation of recovery actions. You can easily manage your entire recovery workload in one centralised system.

By providing real-time insights, centralised communication, and seamless document sharing, the Online Debt Manager enhances collaboration between you and Legal Recoveries & Collections. Faster information flow leads to quicker decision-making and prompt action, resulting in improved recovery rates and reduced administrative burden.

Legal Recoveries & Collections’ Client Services team is on hand to provide training, answer questions, and resolve any technical issues related to the portal. Support is available promptly to ensure your experience is smooth and that you maximise the benefits of the system.