Invoice Disputes

Resolving Invoice Disputes

If you’re experiencing an invoice dispute with one of your vendors, you know how frustrating and time-consuming it can be to try and resolve it on your own.

Our team of experienced professionals are here to provide you with the support and guidance you will require to navigate the dispute and come to a fair resolution.

What is an invoice dispute?

A disputed debt typically occurs when an invoice has been raised to a customer but that person disagrees with the validity of the debt.  An invoice can be disputed on many grounds and even as a delay tactic so it is important to establish the basis of the dispute and whether there is a valid reason for your customer withholding payment.

Examples of common disputes

  • No Terms of Business were signed
  • The goods/services were not as described
  • The goods/service was not provided in the agreed time frame
  • The price charged was not agreed
  • The person who signed the Terms of Business or authorised the work did not have authority
  • The person entering into the agreement did not understand what they were signing/was pressured to sign

What to do if your debt is disputed?

Invoice disputes can be frustrating and often leads to the emotions of both parties running high.  It is very important that you take a step back to ensure that you take a measured approach to the dispute.  

At LRC, we offer a fixed fee Triage Service where we are able to review the background of the case and any contractual documents that are in place, advise you of your legal position, prospects of success and likely costs. In addition to this, we can advise you on a strategy to collect the money owed and act for you if you require. 

This advice is invaluable to ensure that you have full knowledge of your legal position. Having this knowledge at the outset can save you considerable costs and can often lead to an early resolution.  

Very often the involvement of LRC as  a third party will provide the objectivity that is needed for both parties to reach a resolution that they are happy with.

How we can help

If you have invoice disputes we would recommend that you contact us to see how our Triage Service could help you or to discuss an alternative strategy. It may be that your position is very clear, in which case we can advise you on your options for legal action such as issuing a court claim or the insolvency process and the associated costs.

Contact us

If you have any questions about our invoice dispute service or would like to discuss your matters with us in greater detail, please contact us on 0330 024 6342