A key focus for us is the regulatory and compliance arena. By collecting in a compliant and ethical manner, the reputation of our clients is protected.
Since obtaining our Alternative Business Structure (ABS) status on 1st October 2015, we have been regulated as a debt recovery legal practice by the Solicitors Regulation Authority (SRA).
We are members of the Credit Services Association (CSA) which is the trade body of the debt collection industry and ensures a strict code of conduct is adhered to by all members.
All the team have passed the CAI (Collector Accreditation Initiative) test run by the Credit Services Association (CSA). They are tested individually and annually on the legislative framework and regulatory environment in which the debt industry works and have been classified as having the correct attributes and skills to be a professional collector.
LRC has ISO9001 accreditation, which means that LRC has been recognised, by an external body, as having a robust quality management system that is focused on delivering client satisfaction and setting high standards in internal business processes and working practices.
We are accredited with ISO 27001:2013, the international information security standard.
The following video is part of the CSA’s #heretohelp campaign which was launched in September 2019. As a CSA member we are proud to support the #heretohelp campaign which aims to give people in debt the confidence to engage with debt collection companies to result in a better outcome. We want to educate and reassure those in financial difficulty that as an industry, we are trustworthy and #heretohelp. Please click here to view the video
Gaurav is our senior consultant solicitor with 18+ years of litigation experience. Having dealt with contentious commercial cases that have found their way in the Civil Procedure Rules (CPR), he is the exciting new addition to our team.
Gaurav is the designated supervisor for Dispute Resolution and oversees the team to maintain the high standards our clients deserve.
Our Coronavirus Policy
It remains business as usual for the team at LRC Ltd, however as Coronavirus spreads, we would like to update you on what we are doing to minimise any potential disruption and continue to provide you with the service you expect from us to support you.
We already have a business continuity plan in place for such an event and have reviewed this in light of Coronavirus. As part of our plan, we are:
• Following the Government guidelines to reduce the risk of infection and spread of the virus
• Using video/phone conferencing wherever possible to remove the need for face-to-face meetings and travel
• Identifying vulnerable employees and checking travel plans
• Many of our staff already have the facility to work from home and we are extending this to more staff where possible
• Phones are easily diverted and we can operate from a number of locations
• Briefing all our staff on how to reduce the risk of infection to themselves and the people they come into contact with.
Please be aware we will never email, call or text you without quoting an LRC unique reference for your case. Fraudsters may try to imitate our communications. If you have any concerns please do not click on links within an email or text message and please do forward to us immediately for investigations using our email address fraudinvestigations@legalrecoveries.com.
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