LRC News

LRC moves offices July 10

LRC are delighted to be moving into new premises in Nottingham City centre. As of Monday July 29th, our new address is LRC House, Huntingdon Court, 1 Fulforth Street, Nottingham, NG1 3BF. The move allows us to expand and develop to ensure we are continuing to provide the best level of debt recovery service for our clients. Plus it also has improved facilities for our employees.

New data cleansing and enhancement service May 10

LRC have launched a new data cleansing and enhancement service designed to ensure your data is the most accurate and up to date. The most effective and cost efficient way to use these services is upfront when you send through a bulk of referrals. This way we can be sure that the data we are using is the most up to date when we start to contact your debtors. The low cost services include new address trace, verification of goneaways and deceased to name but a few! We can save you both time and money! Click here for more information.

New functionality on Debt Manager April 10

We have recently added some new functionality to Debt Manager which we're sure you'll find invaluable. You can now;

View your invoices - you can now view all copies of your LRC invoices dated from 1st January 2010 online. You can view them in the format in which we send them to you or copy it directly into another form. There are also links from items on the invoice that take you directly to the case to see exactly what the charge was for.
Management reports - as well as a new look to this section laying out the information in a clearer way, we've also added a 'Copy Table to Clipboard' button making it easier for you to use.
Personal details - from the Debt Manager homepage, there is now an option to request a new password. This user friendly form is designed to be more convenient for you.
Case enquiry function - you can now inform us of a payment you have received on a case yourselves

Plus we have also changed the look of Debt Manager to make it look consistent with the rest of the website and make the functions easier to see and navigate round. We'd love to hear from you if you have any feedback.

LRC Shortlisted for Technology Award at Credit Today 2010 March 10

We are delighted to have been shortlisted for the "Best use of technology" award at the annual Credit Today Awards ceremony to be held at the prestigious Grosvenor House Hotel, London on 13th May.

The Credit Today Awards are recognised as the most coveted awards in the credit industry, and LRC's Managing Director, Andrew Newsome commented " Our team has put a lot of work into developing our systems, and in particular our online client and debtor interfaces, to ensure that our clients receive the best possible service. To be recognised and shortlisted for an award is very gratifying."

Credit Today Awards Shortlist

LRC staff train with the Consumer Credit Counselling Service (CCCS) January 10

Senior case officers from LRC have attended a course run by the CCCS, the UK's largest debt advice charity. The course is aimed at providing the case officers with a greater understanding of dealing with debt, the solutions available and how to identify and take an emphatic approach with those clients that need specialist advice. All the case officers that completed the course passed an end of course exam and now have an endorsed qualification. The course and it's learnings will now be rolled out to the rest of the team.

LRC appoints new Head of Business Development January 10

We're delighted to welcome David Lynch as our new Head of Business Development. Having previously worked for a number of large well known companies in the credit industry, David will be responsible for continuing to build and expand the client base as well as raising awareness of the new technologies that LRC have recently invested in. Finance Director, Pete Squires, says "We're extremely delighted that David has joined us at this exciting time and bringing with him a wealth of experience and knowledge of the credit industry to help drive our business forward."

New Payment Options for Debtors December 09

LRC have introduced a new dedicated payment area specifically for debtors on our website. They can now go online and either make a payment real time, make a promise to pay or make an arrangement to pay. They can also call our automated phone line and make a payment real time by credit or debit card. Obviously both these methods are available to the debtor 24/7, 365 days a year.

By providing them with more options to pay and making it easier and more convenient for them, we have already seen a positive increase in debtor payments. Combining this with our new automated service we believe will only continue to give positive results.

LRC launch new collection strategies December 09

We are excited to have recently launched our new debt collection strategies. By investing in new technology and making our collection processes more targeted, we believe it will only optimise your collections.

Our new automated service which we have included into our strategies, delivers a tailored message which prompts debtors to respond and gives them a real time options for replying there and then. This new service will enhance our service in the following ways;

We'll be able to contact debtors outside of working hours.
It'll make outbound calls, leaving our debt advisors free to pursue more difficult debtors.
With increased contact, it gives us greater opportunities to collect more information on debtors, enabling us to build up a debtor profile and segment for future collection activity.
As the process is automated, debtors feel less embarrassed by the call and are more likely to respond positively.

Please contact us for more information or if you have any questions.

National Business Expo November 09

LRC will be exhibiting at the National Business Expo at the New Connaught Rooms, Covent Garden on the 17th November. This exhibition is designed to showcase a diverse range of brands who offer products and services to entrepreneurial owners and directors of UK businesses.

The event also features a free 'drop in' seminar programme covering today's key issues in HR, finance, technology and PR featuring sessions from Symantec, Secantor, MediaCoach, Lloyds TSB, Conjungo, Custom House and Monster.

As well as hosting the seminar programme, Mike Southon (entrepreneur mentor and co-author of The Beermat Entrepreneur books) will present two of his widely acclaimed (and lively!) keynotes.

The event will conclude with high impact networking facilitated by one of Europe's leading business networking strategists, Andy Lopata. Andy will guide us all through the Six Degrees of Networking, helping establish worthwhile connections over a welcome glass of wine. If you're attending then please come and visit us on stand N26. For more information on the event visit www.entrepreneursinlondon.eventbrite.com.

LRC at the Business Yorkshire Event in November October 09

On November 25th and 26th, we'll be taking part and exhibiting in the Business Yorkshire Event at Doncaster Racecourse.

In the current economic climate it is more important than ever to understand business trends and be networking in person, especially face-to-face. Business Yorkshire exhibition and conference is a unique event designed specifically for time poor business owners, directors and entrepreneurs to do just this. By attending you will be in an exciting business environment where you will be able to learn cutting edge business techniques, listen to inspiring keynote speakers, network with likeminded individuals to help sustain and develop business as well as sourcing products and services from a diverse exhibition.

If you'd like to come and visit us on Stand 73 - we'd love to see you.

Press Release July 09

Legal Recoveries & Collections gain recognition with prestigious award.

LRC supports Cancer Research Golf Day July 09

In spite of flash floods, delays and illness, the 8th Phil Whittaker Trophy Golf day got underway in July with 162 golfers of all abilities taking part. For the 8th year running, LRC were once again delighted to have supported the charity event, donating £650 towards a cash prize for the "hole in one" competition along with Bostock White and Hyrifa. As well as the golf event there was also a raffle, auction and other individual donations such as Joe Hodgkinson who at 12 yrs raised £200 from his round of golf and the £3000 raised by Stuart Kinton and Rob Wells for walking 105 miles along the Cotswold Way in 5 days.

As a result the event raised an outstanding amount of £3275 for Cancer Research and Macmillan. Speaking about the event, Pete Squires said "Once again it was a pleasure for LRC to support this Golf day raising money for such hardworking and worthy charities. After this year, the amount that has been raised since the event began is over £50k which is a great achievement."

LRC raise over £630 for Cancer Research June 09

After weeks of training, a small group of staff from LRC completed the Nottingham Race for Life event, raising a total amount of £634 for Cancer Research. Sponsored by LRC, every member reached their sponsorship target of £50 each - with Jess and Pam raising over £100 each. Nichole Gospel, one of LRC's case officers said "We're glad to have had the opportunity to take part in such a fantastic event to raise money for a worthy cause, that in one way or another has touched everyone's lives." This is a great achievement and well done to all those that took part.

LRC launches new Payments Service April 09

LRC have introduced a new service that enables debtors to make part of all of their payments online. Available, 24/7 365 days a year, we believe the new service will ensure more payments are made and will be processed faster. Our chosen partner for this service, is Netbanx, a company who combines the technology and innovation of a leading payment processor with a strength of a global payment network. you can also rest assured that the service is also compliant with the Payment Card Industry Data Security Standard.

Award Winning Recovery January 08

Nottingham based Legal Recoveries & Collections Ltd, one of the UK's leading debt recovery agencies, are proud to have won the IPP (Institute of Payroll Professionals) Innovation Award in recognition of their outstanding online debt recovery system. The award was presented to directors Rachel Rowbotham and Andrew Newsome at the IPP awards ceremony in Edinburgh on November 7th and Andrew says, "I'm incredibly pleased and proud that LRC has won this award. It's always gratifying to receive recognition, but to win this award is particularly pleasing, firstly as we were nominated by a client, and secondly as the award is made by an independent professional body that has recognised both the service provided by our team, and the systems which we have developed and enhanced over a number of years. It really is a great 'pat on the back' to everyone at LRC."

Tim Kelsey of Buckinghamshire County Council who nominated LRC stated, "This product has revolutionised the administration and recovery of salary and pension overpayments." This is the second time that LRC's online system has been recognized and won an award for its technical innovation. As well as ensuring that clients have a transparent and flexible way to track all aspects of their debt cases, the system also saves them valuable time with a more efficient process, allowing staff to concentrate on other tasks. The fact it's online means clients can access it 24/7 whenever it suits them.

LRC Go Green January 08

LRC have introduced a program of recycling that ensures all our confidential waste material is stored and then destroyed beyond recognition. Upon the satisfactory completion of the destruction process all of the waste material is fully recycled at a Paper Recycling Facility. We have a Certificate of Destruction confirming that all items were destroyed in accordance with the requirements under the Data Protection Act 1998.

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